The 4 main trends for E-commerce

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Online shopping is growing more and more and in 2020, it couldn't be any different. As this is a segment that works a lot with technology, changes in the sector also vary constantly. Because of this, let's talk a little more about the main trends for E-commerce in 2020. Those who wish to remain strong in the market will need to pay attention to new developments to simplify online commerce. These new features are designed to enhance transactions and optimize your online commerce operation. Sell ​​more magazord More and more importance is being given to the quality of the user's shopping experience. Several of the new features for E-commerce for next year are designed to provide an optimized shopping experience for your customers. The expansion of generation Z's purchasing power is also changing the E-commerce landscape for 2020. Used to technology, generation Z is forcing online retail to become increasingly better. In this way, new processes and implementations are used in E-commerce, such as the use of artificial intelligence. Find out now what the 4 main trends for E-commerce in 2020 are and stay up to date with everything that awaits this huge market.

The 4 main trends for E-commerce in 2020 Online commerce has been improving more and more. And next year, several innovations promise to bring more news and diversification to online retail. It is extremely important to be up to date with the latest news, so you know exactly how to work with online retail and impact more customers. Discover the main trends now. Rise of chatbots One of the most important points within E-commerce is good service. Good service is essential to make your Colombia Mobile Number List customer return to your E-commerce. A great way to serve customers is using chats, but due to the high volume of simultaneous services, it is necessary to think of intelligent solutions to this issue. Automating customer service chat is the best solution, mainly to eliminate bottlenecks and also increase the efficiency of customer service. The solution is to use so-called chatbots, which allow automatic customer service. Chatbots It is very common, for example, for there to be doubts from customers who do not demand such elaborate answers. But even though they are not highly complex, these questions need to be resolved as quickly as possible.



This needs to happen quickly to prevent these customers from giving up on making their purchase and damaging your website's conversion rate. Because of this, it is highly recommended to use customer service chats in your online store. More than that, it is ideal to automate processes so that services occur as quickly as possible. Many customer service chat services work based on virtual intelligence, making automatic responses given in a more “human” way. If you want to open an E-commerce and have complete integrations , including customer service chats, then it's worth getting to know the services offered by Magazord. By integrating your online store with services such as JivoChat, you will be able to carry out calls much faster and serve the customer with extreme efficiency. Marketplace expansion Sales on marketplaces are likely to grow even more in 2020! Sites like Submarino, Amazon and Cissa Magazine, for example, have already gained thousands of customers. The increase in sales is largely due to the strengthening of marketplace strategies. The marketplace is nothing more than a virtual shopping mall, where other retailers can sell their products on other websites.